The new written examination is a great example. For instance, you might say, “John Smith, 92, I am being asked to take a written test at the DMV and I need assistance because I cannot stand in line very long.” The ombudsman cannot return your call if there is not a clear question posed. As they are very busy with large areas, be sure to leave your name, telephone number, and a specific question that is clear. If you receive a notice or have a complex issue that is further complicated by disability, you should call the ombudsman in your area and leave a message. DMV Answers and questions? Information about the program and contact numbers for your region can be found here. If you do surrender your license, the ombudsman can help you obtain an identification card and cut through some of that red tape for you. He or she can assure that you have received fair treatment and your rights have been respected. If you receive a notice that a physician or police officer requests that you be given a driving test, the ombudsman can be of great assistance to you. Their goal is to keep seniors driving as long as they can do so safely.
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This program is designed to assist senior drivers to navigate the system and ensure that seniors are treated fairly, with dignity and respect. The State of California Department of Motor Vehicles (DMV) can be a complex system to navigate, but there is help! For drivers who are 65 years of age and up, the DMV has a “Senior Ombudsman Program”. By Sandi Gunnett, MSP, HS-BCP, CMC Eldercare Services Director of Clinical Operations, Certified Care Manager
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